OUR 100% GUARANTEE
Our products are made with great care and a huge effort is put into quality control. However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within ten days of receipt. Please note that P&P and returns postage are direct costs and cannot be refunded. Please get a proof of postage or send the item recorded. We regret that we cannot be responsible for any returns that get lost in the post. Returns should be sent to our Sales Department at the address listed on the despatch note. Please include the despatch note when returning an item(s).
REFUNDS
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.
CONDITION FOR RETURN
At Zippo Latvia our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 14 days of the purchase date for a full exchange or refund.
Any item can be returned to us for any reason provided it is returned in 'showroom condition' with its original packaging and with a valid receipt.
All items must be new, clean and unworn with all tags attached. All items must be returned in original packaging. No refund will be given if returned item has been worn or damaged.
Due to the high incidence of fraud we regret that we are unable to offer any refund without a valid receipt.
Items must be received within 10 Business Days once return authorization has been obtained, no exceptions. www.zippo.lv will credit your card or issue a store credit within 30 Business Days. Please note that you are responsible for all shipping and handling costs when effecting a return.
www.zippo.lv guarantees customer satisfaction with our products. If you are not satisfied with your purchase, please let us know. We will do everything within reason to make it right for you.
